Of all the business opportunities that I have looked at lately one has stood out above all the others. The office cleaning business is particularly attractive as it offers low startup costs, good profit potential and excellent growth prospects.
To get started in the office cleaning business like any other you need to have access to information. Luckily there are a number of experts who have written guides on the subject to help newcomers get started.
This is a review of the Instant Office Cleaning Kit by Sam Rodman. We reviewed this guide last year and after taking another look I wanted to add a few more things. Click the link see our previous Instant Office Cleaning Kit Review.
So who is Sam Rodman? He is a cleaning business owner from Florida who has managed his own operation since 1992. His story is fascinating and it is worth reading his webpage for inspiration and to learn what is possible in this business.
What is included in his startup guide? Well the contents of this course include information on everything from getting started, getting business without advertising and how to finish cleaning jobs fast to maximize profit. Basically all of the information that you need to get started and develop a profitable business is included.
Some business guides tend to focus on either the practical side or the business side. This product gets the balance right with details on routine cleaning, worker efficiency and equipment usage. Business administration and marketing are also covered thoroughly.
If I had to point to one factor that makes this product special I would have to say that it is the sample cleaning agreement that is included. Rodman, and his friend attribute a large part of their success to this unique contract and the clauses contained within it.
As well as an e-book and a sample cleaning agreement this product comes with some other bonuses and these are listed on the site.
The site also includes a page dedicated to checks. Rodman has scanned a number of checks from his regular clients that pay every two weeks or monthly and he displays these as inspiration.
I highly recommend the Instant Office Cleaning Kit to you as one of the best guides of its type available on the Internet.
Click here to learn more
Thursday, March 4, 2010
Saturday, December 12, 2009
Start a Cleaning Business With Five Star Customer Services
Like all service businesses, customer service in the cleaning industry is an essential part of maintaining the existing customer base and gaining new customers through referrals.
Customer service is important in all sectors of the cleaning business but is of particular importance in the house cleaning or maid service niche as operators in this area come into contact with customers much more often and generally have a wider customer base.
Treat your clients as individuals. Each will have preferences and requirements that may differ dramatically from other clients and you should keep files where you note down these specific details for later reference. Try to find the right balance of being friendly with customers but also not overstepping the mark, chatting too long with them or letting them disrupt your schedule.
If you hire staff then make sure that they are appropriately dressed and that you instruct them on how they should behave towards customers.
Make sure that customers can contact you at all times if necessary and that you either have someone to take their calls or you respond to their messages within a few hours.
Thank your customers for their business. Have a series of standard letters that you can use to welcome new customers and send out at Christmas or for other occasions.
Always strive for the highest level of service. If you are able to exceed your customer's expectations then you will increase the chances of them telling their friends and associates about your service.
Always have an agreement that customers sign that sets out exactly what your service includes. Explain how you go about cleaning a property so that the customer knows exactly what to expect and they will therefore not be disappointed in any way.
Make sure that everything is put back to its original position after you have completed a cleaning job so that the customer doesn't have to look for things that were moved from one part of their house or room to another.
Fire your customers if they cause you too many headaches. Spend time on your best customers who don't give you headaches and refer business to you.
If you understand the cost of acquiring new customers for your cleaning business you will quickly start to see the value of maximizing customer retention.
'Six figure' operators understand that top-notch customer service is one of the things that separate them from the other 90% in the industry who never achieve a decent level of success. Strive for your cleaning business to deliver five star customer service!
Customer service is important in all sectors of the cleaning business but is of particular importance in the house cleaning or maid service niche as operators in this area come into contact with customers much more often and generally have a wider customer base.
Treat your clients as individuals. Each will have preferences and requirements that may differ dramatically from other clients and you should keep files where you note down these specific details for later reference. Try to find the right balance of being friendly with customers but also not overstepping the mark, chatting too long with them or letting them disrupt your schedule.
If you hire staff then make sure that they are appropriately dressed and that you instruct them on how they should behave towards customers.
Make sure that customers can contact you at all times if necessary and that you either have someone to take their calls or you respond to their messages within a few hours.
Thank your customers for their business. Have a series of standard letters that you can use to welcome new customers and send out at Christmas or for other occasions.
Always strive for the highest level of service. If you are able to exceed your customer's expectations then you will increase the chances of them telling their friends and associates about your service.
Always have an agreement that customers sign that sets out exactly what your service includes. Explain how you go about cleaning a property so that the customer knows exactly what to expect and they will therefore not be disappointed in any way.
Make sure that everything is put back to its original position after you have completed a cleaning job so that the customer doesn't have to look for things that were moved from one part of their house or room to another.
Fire your customers if they cause you too many headaches. Spend time on your best customers who don't give you headaches and refer business to you.
If you understand the cost of acquiring new customers for your cleaning business you will quickly start to see the value of maximizing customer retention.
'Six figure' operators understand that top-notch customer service is one of the things that separate them from the other 90% in the industry who never achieve a decent level of success. Strive for your cleaning business to deliver five star customer service!
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